FAQ 🚀

Please refer to Privacy Policy and Terms of Use for more detailed information. You can find these documents HERE.

We are committed to protecting and respecting your privacy rights under Singapore’s Personal Data (Privacy) Ordinance.

We do not sell your passport / ID data to third parties. We however may share it for regulatory purposes such as verifying your identity.

All data transferred between our servers is fully encrypted using Secure Socket Layer (SSL) security standard. Data at rest is encrypted using 256-bit Advanced Encryption Standard. We also utilise two-factor authentication to add an extra layer of security.

Please immediately contact us at [email protected] to get assistance and block your card in the Profile of your App. We also recommend you to always turn on your push notifications, so you get a notification after each of your card transactions.

We treat your money very seriously. So, we verify the identity of all our users to protect You and Quancy against fraud and money laundering. It’s a regulatory process called 'Know your Customer’ (KYC) which is governed by MAS Guidelines.

We are committed to protecting and respecting your privacy rights as well.

We normally check Your documents from 30 minutes to 24 hours. However, there can be delays during public holidays and week-ends.

• Make sure you take a photo of the entire first page of your passport
• Make sure all details are legible
• Don’t put your fingers over the text or your photo
• Make sure there is no light reflecting on the text or your photo
• Place the Passport/NRIC so that it fits in the white box provided on the screen
• If you’re still having trouble after trying the above tips, please contact us at [email protected] and we will help you proceed.

Almost anyone can open a Quancy Account! You have to be 18 years old or above and be a citizen of any country that is not on this list.

You can top up your Quancy account from another country by bank transfer.

Please find the Limits HERE

1 - 2 working days

At the moment, SGD only. If you send money from abroad, it will be converted to SGD.

We do not accept Cheques. Please contact us at [email protected] if you have any concerns.

Yes. However, not in cash. Furthermore, be aware of the Top-up limits.

The fees for topping up your Quancy account depend on the top-up method you use. Please see the fees for different top-up methods below:

1. Linking your bank account - Coming Soon
2. Online bank transfer - Coming Soon
3. Cash top-up - Coming Soon

Your Login password is the 6 Digits security code to access the Quancy App. You PIN is the 6 Digits security code to operate your Quancy Card (e.g. at an ATM)

For security reasons, if you input the wrong Login password 5 times your account will be locked for 15 minutes. If you forgot your Login password please tap the “Forgot” button, we will send you a new login code by email.

If you have any difficulties in using Quancy, we are happy to help you! Simply contact us here: [email protected]

If you intend to re-open a Quancy account at a later stage with the same Identity Document, we don’t recommend closing your Quancy account just yet as it’ll take a longer time to re-open one.

If, however, you decide to close your Quancy account for good, please contact us at [email protected] and we will assist you with the closing procedure.

Losing your phone won’t affect the operation of your Quancy account. You can still use your Quancy Card to shop and top it up when needed. You will, however, not be able to check your Quancy Card balance or receive notifications.

Once you get a new phone, you can download the Quancy App again and use the same personal details to log in to your Quancy Account. If you’ve changed phone numbers, please contact us at: [email protected] so we can update your details.

You can use your contactless Quancy Card online and offline in over 50 currencies. Because the Quancy Card is a prepaid card, however, there are a few merchants that don't accept it yet. That being said, we are working with merchants to ensure the Quancy Card can be used. The Quancy Card can be used wherever Mastercard® is accepted globally, with the exception of the following countries:

Simply block the card ASAP through the Quancy App. It’s the “Disable Card" button in your Quancy App Profile. If you locate your card again, simply unblock the card by tapping the button again.

Your card may be locked for several security reasons. Some of the most common ones include typing your PIN incorrectly 3 times or too many consecutive failed transactions, for example because your balance is too low. If your card is locked because of an incorrect PIN, it will be unlocked automatically at 00:00 Singapore time. If you changed your contact number through the app, your account will be unlocked automatically after 24 hours. For other reasons, please contact us at [email protected] and we will further investigate for you.

Losing your phone won’t affect the operation of your Quancy account. You can still use your Quancy Card to shop and top it up when needed. You will, however, not be able to check your Quancy Card balance or receive notifications.

Once you get a new phone, you can download the Quancy App again and use the same personal details to log in to your Quancy Account. If you’ve changed phone numbers, please contact us at: [email protected] so we can update your details.

The licenced issuer of Quancy Pre-paid card is Matchmove PTE. LTD

At the moment, you can only get 1 card per account. However, we are working on this issue to allow Quancy customers to have more than 1 card.

Once you get your Quancy Card, you can set your own 6 digits PIN via your Profile in the Quancy App by tapping ‘SET PIN'.

If you’ve entered your PIN incorrectly 3 times, your card will be blocked until 00:00 Singapore time for security reasons. After that, you can use your card again.

Once you receive your Quancy card, you need to activate it in the Quancy App in your Profile, under Card Status.

Yes, however fees apply. Please see our Fee Table. You can withdraw cash with your Quancy Card at any ATM machine around the world displaying the MasterCard® logo. If you’re having trouble withdrawing cash, it might be due to these issues: 1. Inputting Wrong PIN Please note that PIN is NOT the same as the password you use to login to the app. You can find/edit your 6 digits PIN via your profile in the Quancy App by tapping "PIN". 2. Attempting to withdraw in sum beyond the account limit. Please refer to Account Limits for more details.

Usually, there is a limit per transaction when using contactless. However, merchants can set their own limit. If your transaction amount is above the limit, you can swipe and sign like with a regular card.

Quancy is not a credit card, but a Pre-Paid MasterCard card. It has most functionalities of a credit card, like shopping online and offline anywhere in the world. However, the advantage is that you cannot spend more than you have and cannot get into debt.

Due to specifications of MasterCard network, we do not charge money from Your account for purchases immediately. However, after the purchase You cannit use this amount again. That is why we are blocking the purchase amount on Your account until the transaction is settled with Merchant.
Your available balance is indicated in the field "Available Balance"

We are launching this feature by the end of Summer, 2019

You can use your contactless Quancy Card online and offline in over 50 currencies. Because the Quancy Card is a prepaid card, however, there are a few merchants that don't accept it yet. That being said, we are working with merchants to ensure the Quancy Card can be used. The Quancy Card can be used wherever Mastercard® is accepted globally, with the exception of the following countries:

Simply block the card ASAP through the Quancy App. It’s the “Disable Card" button in your Quancy App Profile. If you locate your card again, simply unblock the card by tapping the button again.

Your card may be locked for several security reasons. Some of the most common ones include typing your PIN incorrectly 3 times or too many consecutive failed transactions, for example because your balance is too low. If your card is locked because of an incorrect PIN, it will be unlocked automatically at 00:00 Singapore time. If you changed your contact number through the app, your account will be unlocked automatically after 24 hours. For other reasons, please contact us at [email protected] and we will further investigate for you.

Losing your phone won’t affect the operation of your Quancy account. You can still use your Quancy Card to shop and top it up when needed. You will, however, not be able to check your Quancy Card balance or receive notifications.

Once you get a new phone, you can download the Quancy App again and use the same personal details to log in to your Quancy Account. If you’ve changed phone numbers, please contact us at: [email protected] so we can update your details.

Matchmove

At the moment, you can only get 1 card per account.

Once you get your Quancy Card, you can set your own 6 digits PIN via your Profile in the Quancy App by tapping ‘SET PIN'.

If you’ve entered your PIN incorrectly 3 times, your card will be blocked until 00:00 Singapore time for security reasons. After that, you can use your card again.

Once you receive your Quancy card, you need to activate it in the Quancy App in your Profile, under Card Status.

Yes, however fees apply. Please see our Fee Table. You can withdraw cash with your Quancy Card at any ATM machine around the world displaying the MasterCard® logo. If you’re having trouble withdrawing cash, it might be due to these issues: 1. Inputting Wrong PIN Please note that PIN is NOT the same as the password you use to login to the app. You can find/edit your 6 digits PIN via your profile in the Quancy App by tapping "PIN". 2. Attempting to withdraw in sum beyond the account limit. Please refer to Account Limits for more details.

Usually, there is a limit of ________ per transaction when using contactless. However, merchants can set their own limit. If your transaction amount is above the limit, you can swipe and sign like with a regular card.

Quancy is not a credit card, but a prepaid MasterCard. It has most functionalities of a credit card, like shopping online and offline anywhere in the world. However, the advantage is that you cannot spend more than you have and cannot get into debt.

Describe briefly

Describe briefly